Refund Policy

Welcome to TheCuriousCollective! We are dedicated to ensuring that all of our customers enjoy the most satisfying experience possible when ordering from our website, thecuriouscollective.sbs. Please take a moment to read through our Refund Policy to understand how refund requests for our delicious pizzas and other menu items are handled.

Cancellation and Refund

If you need to cancel your order, we kindly ask that you do so within ten (10) minutes of placing it, as our team works quickly to prepare your food to ensure it arrives fresh and delicious. To cancel an order, please call us directly at +44 20 7946 0958.

• If the cancellation is made within the allotted time, we will refund the full amount charged in the original form of payment. Please allow 5-7 business days for the refund to appear on your statement.

If a cancellation is made after the ten-minute window, we regret that we cannot provide a refund, as your order would already be in the process of being made.

Quality and Satisfaction

At TheCuriousCollective, we pride ourselves on the quality of our food and service. If you are not satisfied with your order, contact us within two (2) hours of receiving your order at +44 20 7946 0958. Please provide a detailed description of the issue so we can find the best way to assist you.

• If your complaint is about the quality of the food, we may request photo evidence. Upon confirmation, we will offer a replacement or a refund at our discretion.
• If your order is incorrect or missing items, we will arrange for a replacement of the incorrect or missing items, or offer a partial refund corresponding to the value of the incorrect or missing items.

Refund Processing

All approved refunds will be credited to the original form of payment. The following outlines our refund process:

• Upon approving a refund request, we will process the refund immediately. Please note that it may take up to 10 business days for the refund to be reflected in your account, depending on your bank or credit card issuer.

Non-refundable Items

Please note that delivery charges are non-refundable. Additionally, food items that have been partially consumed or discarded cannot be refunded. For hygiene reasons, we cannot accept returns of any food items.

Contact Information

If you have questions or concerns about your order, our Refund Policy, or if you require assistance with a refund, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is available to assist you and ensure your satisfaction with every order.

Modifications to Our Refund Policy

TheCuriousCollective reserves the right to modify this Refund Policy at any time. We encourage you to review this policy periodically to stay informed of any changes. Your continued patronage of TheCuriousCollective following any modifications signifies your acceptance of these changes.

Thank you for choosing TheCuriousCollective — where every slice is a slice of joy! We look forward to serving you and providing an exceptional culinary experience.

Policy Last Updated: March 1, 2023